Knob
Deco Customer Service
Knob
Deco is not responsible for misprints, out-of-date information,
or errors.
Return Policy
We will accept returns or exchanges of unused item(s) in their original packaging within 14 days of your
receipt. A Return Goods Authorization (RGA) number that may be obtained using this
form must accompany
all returns. Upon submittal of the RGA form
we will assign you an RGA number. You must include this number
on the outside of the box with your return. Any returns sent without an RGA number will receive no credit.
Once we receive your authorized return we will credit you the full amount less any shipping charges or
restocking fees (up to 25%, with a $7.50 minimum charge). Any damaged pieces will receive no credit, any
items that cannot be sold as new will incur a 50% restocking fee. Special Orders and Custom Items may not
be returned for any reason
Cancellation
Policy
Your order may be canceled prior to shipment. Any cancellations
after your order is shipped will be subject to shipping
and/or restocking fees (up to 25%).
Gayle
Bright is custom made to order. There can be no returns
on these items for any reason except damaged or defective
merchandise. If you have any questions feel free to contact
us.
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Defective
or Damaged Merchandise
When an order arrives it is your responsibility to inspect
the package for any damage that may have occurred during
the shipping process by the shipping company. Inspect the
package for any external physical damage to the package
in the presence of the delivery driver and notify him of
anything you may find.
If a product is defective or damaged and there is no sign
of damage during shipping please contact Customer Service
within 2 business days using this online form
to obtain an RGA number. Upon receipt of the defective items
we will ship replacements at our expense.
**Please note that due to differences in computer hardware
and settings colors may vary from computer to computer.
Product color may not exactly match that shown on your screen.
To insure happiness please refer to our Sample policy.
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Sample policy
We want you to be 100% comfortable with your choice of hardware.
We know in order to make that possible you may need to hold
a piece or see its exact shade. Our Sample policy makes
it easy. Here is how it works:
1. Purchase up to three sample pieces from any of our manufacturers.
The pieces can be purchased at the listed price.
2. We will ship the samples to you for our regularly low shipping rate of $7.50 per manufacturer.
3. These samples are yours to examine and keep. They cannot
be returned.
4. If within 60 days you decide you like one of the samples
and wish to place a complete order of equal or greater value
than your sample, you will receive 40% of your total sample
cost back.
*****
Gayle Bright is custom made per your order. There can be
no samples on this line or any handle or knob over $20.00.
If you have any questions regarding this feel free to contact
us by email here.
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Shipping
All packages are shipped
via UPS Ground unless otherwise requested. UPS Ground usually take 3-5 Days to ship to most Continental
U.S. Addresses. In most cases it takes no more than 1-2 days to process an order, although we frequently
process and ship in stock items in less than 24 hours.
Cabinet Hardware (Knobs) - $7.50 per manufacturer.
There will be an additional $7.50 added after your order is placed if it contains items from multiple
manufacturers. This will only be charged if we need to ship you more than one package to complete your order.
- UPS 3 day select - $35.00
- UPS 2nd Day Air - $45.00
- UPS Next Day Air - $55.00
FREE SHIPPING OVER $100.
Bathroom Accessories (Bathroom) - $9.95 per manufacturer.
There will be an additional $9.95 added after your order is placed if it contains items from multiple
manufacturers. This will only be charged if we need to ship you more than one package to complete your order.
FREE SHIPPING OVER $150.
Kitchen Accessories (Kitchen) - $24.95 Flat rate.
Hawaii and Alaska orders ship with a flat rate of $29.95.
Canadian orders ship with a flat rate of $29.95.
- We can and will 2nd Day Air and Overnight orders. Please contact us for more information.
- UPS will not ship to any PO Boxes
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Out of Stock Items
If for some unforeseen reason an item is out of stock, back-ordered,
no longer available, or any other similar reason you will
be notified as quickly as possible.
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Price Matching
Don't be fooled by our competitors price matching. Knob Deco offers
the
most competitive "out-the-door" pricing along with top rated customer
service. We have no hidden fees with your purchase OR your return. We will
price match the following manufacturers:
Amerock
Belwith-Keeler
Century Hardware
Classic Brass
Cliffside
Colonial Bronze
Gayle Bright
Laurey
RK International
Schaub & Co.
Siro
Turned in Stone
If you see a product by any of the above manufacturers, sold
elsewhere for
less, we will match that price! Simply follow these instructions:
1) Email us the URL of the product page along with the quantity you wish to
purchase. The URL must lead directly to the actual product page.
example - www.mycompetitor.com/product-code.html
2) Upon receipt and confirmation of the pricing we will forward you a coupon
code for the exact price difference. This is the difference in cost of our
final price as compared to theirs. This coupon will only be valid for the
original product in your communication.
3) Price Matching only applies to Websites who have Customer Service Phone
numbers. Knob Deco reserves the right to refuse price matching on
"Knock-Offs", Clearance Items, Open Package Items, Clearance Items,
Overstock Items, or items from a Wholesale Distributor.
4) Price Matching is not available for orders already placed.
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Forms
of payment
Knob Deco accepts credit card payments from:
We will accept personal checks, however orders will not
ship prior to the check clearing your bank. This can take
anywhere from 7 – 14 business days or longer. Please
contact
us for more information.
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Gift
Certificates
We offer gift certificates for friends and loved ones. Contact
us for more information or purchase here.
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