Returns

We will accept returns or exchanges of unused item(s) in their original sealed packaging within 14 days of your receipt. A Return Goods Authorization (RGA) number that may be obtained using this form must accompany all returns. Upon submittal of the RGA form we will assign you an RGA number. You must include this number on the outside of the box with your return. Any returns sent without an RGA number will receive no credit. Once we receive your authorized return we will credit you the full amount less any shipping charges or restocking fees (up to 25%, with a $7.50 minimum charge).  If your order received free shipping the shipping amount will be removed from the credit.  Cancelation of custom orders will result in a restocking fee up to 40%. (Manufacturers include Gayle Bright, Turned in Stone and Sietto) Any damaged pieces will receive no credit, any items that cannot be sold as new will incur a 50% restocking fee. Restocking on Jeffrey Alexander is 25% or $25.00 whichever is greater.  Special Orders and Custom Items may not be returned for any reason

Samples

We want you to be 100% comfortable with your choice of hardware. We know in order to make that possible you may need to hold a piece or see its exact shade. Our Sample policy makes it easy. Here is how it works:

1. Purchase up to three sample pieces from any of our manufacturers. The pieces can be purchased at the listed price.
2. We will ship the samples to you for our regularly low shipping rate of $7.95 per manufacturer.
3. These samples are yours to examine and keep. They cannot be returned.
4. If within 60 days you decide you like one of the samples and wish to place a complete order of equal or greater value than your sample, you will receive 40% of your total sample cost back.

 **Any sample orders placed with more than 3 pieces will be treated as a regular order. 

***  No samples credits are allowed for pieces with a retail cost of more than $20.00

Cancellations

Your order may be canceled prior to shipment. Any cancellations after your order is shipped will be subject to shipping and/or restocking fees (up to 25%).

Gayle Bright, Anne at Home, Colonial Bronze, Wer Design, Turned in Stone, Notting Hill and Pullware are all made to order and may only be canceled up to 2 business days after placing your order.

Shipping

All packages are shipped via UPS Ground unless otherwise requested. UPS Ground usually take 3-5 Days to ship to most Continental U.S. Addresses. In most cases it takes no more than 1-2 days to process an order, although we frequently process and ship in stock items in less than 24 hours.  Please refer to individual product information pages for approximate ship times. 

$7.95 per manufacturer. There will be an additional $7.95 added after your order is placed if it contains items from multiple manufacturers. This will only be charged if we need to ship you more than one package to complete your order.

• UPS 3 day select - $35.00
• UPS 2nd Day Air - $45.00
• UPS Next Day Air - $55.00
• Alaska, Hawaii and Canada - $29.95

      ***  Please note - expedited shipping only speeds up time in transit and not the time it takes to ship.

FREE SHIPPING OVER $100 **

UPS will not ship to Post Office Boxes.  Please have a valid location address for proper delivery.

Price Matching

Price Matching

Don't be fooled by our competitors price matching. Knob Deco offers the most competitive "out-the-door" pricing along with top rated customer service. We have no hidden fees with your purchase OR your return.

If you see a product by a manufacturer we sell,  sold elsewhere for less, we will match that price!   Simply follow these instructions:

1) Email us the URL of the product page along with the quantity you wish to purchase. The URL must lead directly to the actual product page. example - www.mycompetitor.com/product-code.html

2) Upon receipt and confirmation of the pricing we will forward you a coupon code for the exact price difference. This is the difference in cost of our final price as compared to theirs. This coupon will only be valid for the original product in your communication.

3) Price Matching only applies to Websites who have Customer Service Phone numbers. Knob Deco reserves the right to refuse price matching on "Knock-Offs", Clearance Items, Open Package Items, Clearance Items, Overstock Items, or items from a Wholesale Distributor.  We must also be able to verify that the company is still in business.

4) Price Matching is not available for orders already placed.

Please keep in mind the old saying "If a deal looks too good to be true, it usually is"

Damaged Or Damaged

Trade Customers

 Are you a trade professional?

You may be entitled to additional discounts. Use the link below to sign up for a Knob Deco trade account.

Account usually take 2-3 business days to process.  Proof of eligibility will be required prior to account approval.

Create Account

Preferred Customers

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