Return Policy

We will accept returns or exchanges of unused item(s) in their original packaging within 14 days of your receipt. A Return Goods Authorization (RGA) number that may be obtained using this form must accompany all returns. Upon submittal of the RGA form we will assign you an RGA number. You must include this number on the outside of the box with your return. Any returns sent without an RGA number will receive no credit. Once we receive your authorized return we will credit you the full amount less any shipping charges or restocking fees (up to 25%, with a $7.50 minimum charge). Any damaged pieces will receive no credit, any items that cannot be sold as new will incur a 50% restocking fee. Special Orders and Custom Items may not be returned for any reason

Cancellation Policy

Your order may be canceled prior to shipment. Any cancellations after your order is shipped will be subject to shipping and/or restocking fees (up to 25%).

Gayle Bright is custom made to order. There can be no returns on these items for any reason except damaged or defective merchandise. If you have any questions feel free to contact us.

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Defective or Damaged Merchandise

When an order arrives it is your responsibility to inspect the package for any damage that may have occurred during the shipping process by the shipping company. Inspect the package for any external physical damage to the package in the presence of the delivery driver and notify him of anything you may find.

If a product is defective or damaged and there is no sign of damage during shipping please contact Customer Service within 2 business days using this online form to obtain an RGA number. Upon receipt of the defective items we will ship replacements at our expense.

**Please note that due to differences in computer hardware and settings colors may vary from computer to computer. Product color may not exactly match that shown on your screen. To insure happiness please refer to our Sample policy.


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Sample policy

We want you to be 100% comfortable with your choice of hardware. We know in order to make that possible you may need to hold a piece or see its exact shade. Our Sample policy makes it easy. Here is how it works:

1. Purchase up to three sample pieces from any of our manufacturers. The pieces can be purchased at the listed price.
2. We will ship the samples to you for our regularly low shipping rate of $7.50 per manufacturer.
3. These samples are yours to examine and keep. They cannot be returned.
4. If within 60 days you decide you like one of the samples and wish to place a complete order of equal or greater value than your sample, you will receive 40% of your total sample cost back.

***** Gayle Bright is custom made per your order. There can be no samples on this line or any handle or knob over $20.00. If you have any questions regarding this feel free to contact us by email here.

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Shipping

Out of Stock Items

If for some unforeseen reason an item is out of stock, back-ordered, no longer available, or any other similar reason you will be notified as quickly as possible.

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Price Matching

Don't be fooled by our competitors price matching. Knob Deco offers the most competitive "out-the-door" pricing along with top rated customer service. We have no hidden fees with your purchase OR your return. We will price match the following manufacturers:

Amerock
Belwith-Keeler
Century Hardware
Classic Brass
Cliffside
Colonial Bronze
Gayle Bright
Laurey
RK International
Schaub & Co.
Siro
Turned in Stone

If you see a product by any of the above manufacturers, sold elsewhere for less, we will match that price! Simply follow these instructions:

1) Email us the URL of the product page along with the quantity you wish to purchase. The URL must lead directly to the actual product page. example - www.mycompetitor.com/product-code.html

2) Upon receipt and confirmation of the pricing we will forward you a coupon code for the exact price difference. This is the difference in cost of our final price as compared to theirs. This coupon will only be valid for the original product in your communication.

3) Price Matching only applies to Websites who have Customer Service Phone numbers. Knob Deco reserves the right to refuse price matching on "Knock-Offs", Clearance Items, Open Package Items, Clearance Items, Overstock Items, or items from a Wholesale Distributor.

4) Price Matching is not available for orders already placed.

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Forms of payment

Knob Deco accepts credit card payments from:
We will accept personal checks, however orders will not ship prior to the check clearing your bank. This can take anywhere from 7 – 14 business days or longer. Please contact us for more information.

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Gift Certificates

We offer gift certificates for friends and loved ones. Contact us for more information or purchase here.

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