Returns, Exchanges & Refunds

Returns & Exchanges Policy

Item(s) that are not custom made to order may be returned or exchanged subject to manufacturer's policies. Requests for returns or exchanges must be made within 30 days of delivery of the item(s) to the customer. Date of delivery will be determined by shipping company records. Contact KnobDeco.com at customerservice@knobdeco.com or call 888-566-2748 to request an exchange or return.

The following guidelines govern exchanges and returns:

Exchanges

  • Request for exchange must be made within 30 days of delivery of the item(s). Date of delivery will be determined from shipping company records. Custom made to order items may not be exchanged.

  • Exchange item(s) must be from the same manufacturer as the original order.

  • To initiate an exchange transaction, please start by contacting us. We will have you place an order for the new item(s) on the KnobDeco website, contact the manufacturer to inform them that the order is part of an exchange transaction and initiate the Returns Procedure as outlined in the section below to get the original item(s) back to the manufacturer.

  • Some manufacturers will accept exchanges, and forgive most or all of the restocking fee, but this is not a blanket policy.

  • Any additional cost for the new item(s) will be charged to the customer, likewise if the cost of the new item(s) is less, the difference will be refunded to the customer.

  • Any refund due to the customer for the difference in cost will be issued by KnobDeco once the original item(s) have been received by the manufacturer and approved for restocking.

  • Additional shipping charges may apply,

  • Returned items must be in their original sealed packaging,

  • Returned items are governed by the guidelines set forth in the Returns & Exchanges Procedure below.

 

Defective or Damaged Item(s)

We will endeavor to replace defective or damaged products within 10 business days of notice of defect or damage using the following process:

  • Please contact us at customerservice@knobdeco.com or 1-888-KNOBS-4-U (566-2748) to notify us of damaged or defective products.

  • Notice must be received within 30 days of the delivery of the item(s) to the customer and item(s) must not have been installed. Delivery will be determined from shipping company records.

  • We will contact the manufacturer and relay the information regarding the flaw or damage. The manufacturer may ask for additional information regarding the damage and, if so, we will work with the customer to provide it. Images of the item(s) showing the defect or damage are extremely helpful in processing a claim.

  • Manufacturers will generally replace damaged or defective products at no cost to the customer (including shipping costs) but will not usually issue a refund for such item(s).

  • Claims due to damage during shipping must be made to the appropriate shipping company, rather than the manufacturer and we will work with you to file and follow up on any such claims.

  • Shipping costs for defective/damage claims will generally be the responsibility of the manufacturer.

  • The process for replacing damaged or defective products is outlined in the Returns/Exchange Procedure section below.

 

Returns

Products purchased through KnobDeco.com may be returned for any reason, subject to the following terms:

  • Requests for returns must be received within 30 days of delivery of the item(s) to the customer. Date of delivery will be determined by shipping company records.

  • Returns are subject to any restocking fees assessed by the manufacturer or distributor of the item(s), and the original shipping cost from the manufacturer to the customer. (The actual cost of shipping applies even if customer did not pay shipping upon ordering.) 

  • Shipping costs for returns will be the responsibility of the customer.

  • Credit for returned item(s) will be issued by KnobDeco, less any restocking fee, once we have been notified by the manufacturer of receipt of the item(s) in good condition.

  • No return will be accepted, or credit issued, without a Returned Goods Authorization as outlined in the Returns/Exchange Procedure section below.

 

Returns/Exchange Procedure

  • All exchanges and returns are governed by a Returned Goods Authorization (RGA) which is issued by the manufacturer or distributor of the item(s). Without a RGA we can not accept any return. To initiate a return/exchange request please contact us at customerservice@knobdeco.com or call us at 888-566-2748.

  • Once we receive a request from the customer for a return or exchange we will contact the manufacturer/distributor within one business day to initiate a RGA.

  • In the request please include:

    • Your name, 

    • Company name, if applicable,

    • Shipping Address, 

    • Order number, 

    • Contents you wish to return or exchange.

    • Reason for the return or exchange (item too small, wrong color, defective, etc.).

  • The manufacturer or distributor will issue a RGA form, which will include a RGA number and shipping instructions. We will forward the RGA number and instructions to the customer,

  • Please ensure that the RGA number is printed on the outside of the box with your return.

  • Items must be in their original unopened package from the date of receipt.

  • You will be credited the full amount minus any shipping charges and restocking fees. Restocking Fees are determined by the manufacturer and may be beyond the control of Knob Deco.

  • Special orders and items made-to-order may not be returned for any reason. Before placing any Special Order, please contact our customer service department at 888-566-2748.

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